Refund policy

At Orelle, we take great care to ensure that your jewelry arrives in perfect condition. However, if your item arrives damaged, we’re here to help! Please review our return policy below:

Eligibility for Return

Damaged Items Only: We accept returns exclusively for items that arrive damaged. Unfortunately, we cannot accommodate returns for other reasons, such as change of mind or personal preference.

Return Window

14-Day Limit: To initiate a return, please contact us within 14 days of receiving your order. After this period, we are unable to process returns.

Return Process

Contact Us: Email us at support@orelle.in within 14 days of receiving your item. Please include your order number, a description of the damage, and clear photos illustrating the damage.

Receive Instructions: Once we review your request, we’ll provide you with step-by-step instructions for returning the item.

Inspection and Resolution: After we receive and inspect the returned item, we will issue a replacement or a full refund if the item is confirmed to be damaged.

Important Notes

Original Packaging Required: Items must be returned in their original packaging to ensure safe transit.

Return Shipping Fees: Please note that we do not cover return shipping fees.

Refund Processing: Refunds will be processed back to your original payment method once the return is approved.

We are committed to your satisfaction and are here to assist you with any issues. Thank you for choosing Orelle for your jewelry needs!