1. What types of jewelry do you offer?
We offer a wide range of imitation jewelry pieces, necklaces, earrings, bracelets, and many others. Each piece is designed to cater to various styles and occasions.
2. How do I care for my jewelry?
To keep your jewelry looking its best, we recommend storing it in a cool, dry place and avoiding exposure to harsh chemicals or prolonged moisture. For imitation jewelry, gentle cleaning with a soft cloth is usually sufficient.
3. Do you offer custom designs?
Currently, we do not offer custom designs, but we are always open to feedback on our collections. If you have specific requests, feel free to reach out!
4. Are your imitation jewelry pieces durable?
Yes! We prioritize quality in our imitation jewelry, ensuring each piece is crafted with care to withstand regular wear while maintaining its beauty.
5. What should I do if my jewelry gets damaged?
If your jewelry gets damaged, please contact our customer service team as soon as possible. We will guide you on repair options or discuss your return options if applicable.
6. What is your return policy?
We want you to love your purchase! If you receive an item that is damaged, please contact our customer service team within 14 days of your purchase. We’ll guide you through the return process and ensure you receive a replacement or refund.
7. How can I contact customer service?
You can reach our customer service team via email at support@orelle.in or at +917983029046. We strive to respond to all inquiries within 24 hours.
8. Do you offer international shipping?
Yes, we offer international shipping! Shipping costs and delivery times may vary based on your location. Feel free to connect for more details.
9. Are there any discounts for bulk purchases?
Yes, we offer discounts for bulk orders! If you’re interested in purchasing a larger quantity, please reach out to us for special pricing options.
10. Do you have a physical store, or is it online only?
Currently, we operate online to bring you the best prices and convenience. However, we do participate in local markets and events, so keep an eye on our social media for updates!
11. How can I provide feedback about my experience?
We love hearing from our customers! Please feel free to send your feedback via email or leave a review on our website or Instagram. Your insights help us improve and serve you better.